Shipping policy
Shipping, In-Store Collection and Try On Board Service Policy
This Policy governs the delivery, collection and management procedures applicable to online orders placed through MAGUSA Marine.
MAGUSA Marine does not provide home delivery. Online orders are available exclusively for collection from the MAGUSA Marine store or, where available, through the “Try On Board” service offered at Marina d’Arechi, Salerno.
Company name: MAGUSA S.R.L.
Trading name: MAGUSA Marine
Store and collection point: Via Salvatore Allende, Marina d’Arechi, Salerno, Italy
Customer support email: support@magusamarine.com
VAT number: IT05741550650
Last updated: 22 June 2026
No Home Delivery
MAGUSA Marine does not provide home delivery, either through couriers or through any other standard delivery service.
Orders placed online through the MAGUSA Marine website are available exclusively for collection from the designated store or, where available and selected by the customer, through the “Try On Board” service.
Any references to delivery, availability or collection must be understood as referring to the operating procedures offered by MAGUSA Marine and not to a home delivery service.
In-Store Collection
Online orders can be collected from the MAGUSA Marine store located at Via Salvatore Allende, Marina d’Arechi, Salerno, Italy.
Customers will receive information relating to their order and collection in accordance with the procedures described on the website, during checkout or in communications sent after the purchase.
At the time of collection, MAGUSA Marine may ask the customer to present the order confirmation, an identity document or other information required to verify that the product is being released to the correct person.
The product is considered delivered to the customer when it is collected from the store or, where applicable, when it is delivered as part of the “Try On Board” service.
Order Preparation Times
MAGUSA Marine aims to prepare online orders as quickly as possible, subject to product availability, store opening hours, operational requirements and the management of any related services.
Preparation times may vary depending on the number of products ordered, product availability and the service option selected by the customer.
Any communications relating to order availability will be sent using the contact details provided by the customer during the purchase process.
“Try On Board” Service
MAGUSA Marine offers the “Try On Board” service, available exclusively at Marina d’Arechi, Salerno, in accordance with the procedures described on the dedicated service page.
The service allows customers to select certain products and request an on-board fitting session, subject to product availability, available time slots, operational arrangements and confirmation by MAGUSA Marine.
The “Try On Board” service is not a home delivery service. It is a local service specifically designed for the MAGUSA Marine shopping experience at Marina d’Arechi.
“Delivery and Collection Only” Option
Under the “Delivery and Collection Only” option, MAGUSA Marine arranges delivery of the selected products to the boat or yacht identified by the customer within Marina d’Arechi, on the agreed date and during the agreed time slot.
The customer may try on the selected garments and confirm which products they wish to purchase.
Products that are not purchased must be returned to the MAGUSA Marine representative at the time of collection or in accordance with the procedures communicated to the customer.
Products must be returned in the same condition in which they were provided for the fitting session, except for normal handling necessary to assess their size, fit and characteristics.
“Personal Shopper On Board” Option
Under the “Personal Shopper On Board” option, MAGUSA Marine may provide a member of staff to assist the customer while trying on the selected garments directly on board the boat or yacht, subject to availability and confirmed operating procedures.
The service may include assistance with product selection, support during the fitting session, management of the selected garments and collection of products that are not purchased.
The availability of the “Personal Shopper On Board” service is subject to confirmation by MAGUSA Marine and may depend on the requested date, time slot, staff availability, accessibility of the boat or yacht and other organisational requirements.
Information Required for the Try On Board Service
To ensure the proper management of the “Try On Board” service, customers may be asked to provide certain information, including:
- first name and surname;
- email address;
- telephone number, where requested;
- name of the boat or yacht;
- pier, berth or location of the boat or yacht;
- preferred date and time slot;
- selected products;
- any additional information useful for delivery, the fitting session or collection.
Customers are responsible for ensuring that the information provided is accurate. Incomplete or inaccurate information may prevent or delay the proper performance of the service.
Service Availability
The “Try On Board” service is available exclusively at Marina d’Arechi, Salerno.
MAGUSA Marine reserves the right not to confirm, to amend or to reschedule the service in the event of product unavailability, staff unavailability, unsuitable operating conditions, incomplete information, inability to access the boat or yacht, or other organisational reasons.
Where necessary, MAGUSA Marine will contact the customer to propose a new time slot, an alternative service option or another suitable solution.
Pre-Authorisation and Purchase of Products
For the “Try On Board” service, MAGUSA Marine may require a pre-authorisation for the amount corresponding to the selected products, where indicated during the booking or purchase process.
The purpose of the pre-authorisation is to temporarily reserve the selected products and ensure the proper management of the service.
The amount actually charged will be determined based on the products confirmed by the customer and the conditions applicable to the selected service option.
Selecting products for the fitting session does not automatically result in the final purchase of all selected products, unless otherwise confirmed during the payment procedure or in accordance with the operating procedures communicated to the customer.
Products Not Purchased
Products delivered as part of the “Try On Board” service and not purchased by the customer must be returned to MAGUSA Marine in accordance with the communicated procedures.
Products that are not purchased must be returned intact, complete and in the same condition in which they were provided for the fitting session, except for normal handling necessary to assess their size, fit and characteristics.
The customer is responsible for taking proper care of the products during the fitting period.
Products Purchased Following the Fitting Session
Products confirmed and purchased by the customer following the fitting session will be managed in accordance with the applicable conditions of sale and the policies published on the website.
The right of withdrawal, returns, exchanges and refunds relating to purchased products are governed by the Returns, Refunds and Right of Withdrawal Policy published on the website.
Collection and Return of Products
Since MAGUSA Marine does not provide home delivery, products purchased online may also be returned to the MAGUSA Marine store located at Via Salvatore Allende, Marina d’Arechi, Salerno, in accordance with the Returns, Refunds and Right of Withdrawal Policy.
For the “Try On Board” service, products that are not purchased will be collected in accordance with the arrangements agreed at the time of booking or communicated by MAGUSA Marine staff.
Failure to Collect or Customer Unavailability
If the customer fails to collect an order from the store or is unavailable on the agreed date and during the agreed time slot for the “Try On Board” service, MAGUSA Marine may contact the customer to arrange a new collection or service option.
Where the customer does not respond or does not make it possible to deliver, try on or collect the products, MAGUSA Marine may proceed in accordance with the terms applicable to the order or requested service.
Geographical Restrictions
In-store collection is available from the MAGUSA Marine store identified in this Policy.
The “Try On Board” service is available exclusively at Marina d’Arechi, Salerno.
MAGUSA Marine does not guarantee the availability of delivery, fitting, collection or assistance services outside the specified areas.
Contact Details
For information relating to in-store collection, order availability, the “Try On Board” service, local delivery procedures, product collection or after-sales support, customers can contact MAGUSA Marine at:
Store and collection point:
Via Salvatore Allende
Marina d’Arechi
Salerno, Italy
Last updated: 22 June 2026