Contact

CONTACT INFORMATION

For information, order assistance, product inquiries, in-store pickup, "Try on Board" service, returns, exchanges, refunds, right of withdrawal, or non-conforming products, you can contact MAGUSA Marine using the contact details below.

Business Owner: MAGUSA S.R.L.
Trade Name: MAGUSA Marine
VAT Number: 05741550650

Sales and Pickup Point:
Via Salvatore Allende, Marina d’Arechi, Salerno

Customer Support Email:
support@magusamarine.com

Services managed through this address:
online order assistance;
product information;
in-store pickup inquiries;
assistance with the "Try on Board" service;
returns, exchanges, and right of withdrawal;
refunds;
defective or non-conforming products;
after-sales support.

ONLINE ORDERS AND IN-STORE PICKUP

MAGUSA Marine online orders are exclusively available for pickup at the retail store.

MAGUSA Marine does not offer home delivery.

For information on order pickup, the customer can contact MAGUSA Marine at support@magusamarine.com, indicating, if available, the order number and the email address used during purchase.

"TRY ON BOARD" SERVICE

For inquiries regarding the "Try on Board" service, available at Marina d’Arechi, Salerno, the customer can contact MAGUSA Marine at support@magusamarine.com.

The service may include, subject to availability and terms indicated on the dedicated page, delivery and collection of selected garments or assistance with a personal shopper on board.

To facilitate the management of the request, the customer is invited to provide their name and surname, contact details, any order or booking number, vessel name, pier or location, and desired time slot.

RETURNS, EXCHANGES, REFUNDS, AND RIGHT OF WITHDRAWAL

For inquiries regarding returns, exchanges, refunds, or the right of withdrawal, the customer can use the functions available in the customer area or on the dedicated page of the website.

For assistance with the procedure, you can contact MAGUSA Marine at support@magusamarine.com.

Requests will be handled according to the information on returns, refunds, and the right of withdrawal published on the website.

DEFECTIVE OR NON-CONFORMING PRODUCTS

In case of a defective, damaged, or non-conforming product compared to the order, the customer can contact MAGUSA Marine at support@magusamarine.com indicating:

order number;
description of the problem;
photographs of the product, where useful;
email or phone number.

MAGUSA Marine will evaluate the request and handle the case according to applicable regulations.

RESPONSE TIMES

MAGUSA Marine is committed to responding to customer inquiries as quickly as possible, in compliance with opening hours, the volume of requests, and the operational needs of the retail store.

Requests received outside business hours may be processed on the next available business day.